Help & Contact

Support

Real humans, fast replies — typically within one business day.

Contact channels

shaunyah@finservcorp.net

Fastest path for billing, subscription, or extension issues.

Privacy questions

privacy@tradeeasyai.net

Data access requests, deletions, or policy clarifications.

Security disclosures

security@tradeeasyai.net

Responsible disclosure for vulnerabilities. PGP available on request.

Common topics

TradingView extension installation▾

Make sure you are signed in to tradeeasyai.net with an active paid subscription, then reload the extension from chrome://extensions/. The widget appears on the right side of every TradingView chart page once symbol detection runs (typically under a second).

Widget shows the wrong asset▾

Click the asset chip in the widget header to manually pick the asset you are viewing. The widget locks to your selection and auto-detection resumes when you switch your TradingView chart to a different asset.

Subscription, billing, refunds▾

Use the Manage subscription link in your account settings, or email shaunyah@finservcorp.net with your account email and we will action it within one business day.

Account deletion / data export▾

Both are self-serve: sign in and open the account deletion page. Download My Data saves a copy of your data; Delete My Account deletes your account after 30 days. Privacy questions: privacy@tradeeasyai.net.

Open account deletion

TradingView extension

Issues specific to the TradeEasy Market AI browser extension — install errors, missing data, symbol detection, widget layout — are handled at the same support email. Include the following so we can diagnose quickly:

Browser + version (e.g. Chrome 124, Edge 124, Firefox 125)
Operating system (macOS, Windows, Linux)
TradingView chart URL where the issue occurred
Asset symbol that misbehaved (if applicable)
Screenshot or screen recording, if it helps